Terms of Service

Last Updated: January 2026

Welcome to Wellness Link Barbados. By accessing our website (https://wellnesslinkbarbados.com) or using our services, you agree to these Terms and Conditions.

1. Services Overview

Wellness Link Barbados is a concierge and coordination service that:

  • Connects clients with medical providers and wellness practitioners
  • Coordinates appointments and consultations
  • Arranges travel, accommodation, and transportation
  • Provides support and guidance throughout your journey
  • Collects and securely stores medical information necessary for care coordination

What We Are:

  • A concierge service
  • A coordination platform
  • A travel and logistics facilitator
  • A secure custodian of coordination information

What We Are NOT:

  • A healthcare provider
  • A medical clinic or hospital
  • A travel agency
  • A substitute for medical advice
  • Your primary care physician

2. Scope of Services

We Coordinate:

  • Introductions to vetted healthcare providers
  • Appointment scheduling
  • Travel and accommodation arrangements
  • Transportation logistics
  • Communication between you and providers
  • General information about services
  • Secure collection and sharing of medical information necessary for coordination

We Do NOT:

  • Provide medical diagnoses or treatment
  • Make medical decisions
  • Guarantee medical outcomes
  • Act as a healthcare provider
  • Provide medical advice
  • Prescribe medications or treatment plans

Important: All medical care is provided by independent, licensed healthcare professionals, not by Wellness Link Barbados.

3. Medical Records and Health Information

How We Handle Medical Information:

Information We Collect:

  • We collect basic medical information through our secure, HIPAA-compliant client portal
  • This information is necessary for coordinating your care with appropriate providers
  • Information includes: current health conditions, medications, allergies, treatment preferences, and relevant medical history
  • All medical information is stored securely and transmitted using encryption

How We Use Medical Information:

  • To match you with appropriate healthcare providers
  • To share relevant information with providers (with your explicit consent)
  • To coordinate care between multiple providers
  • To ensure providers are aware of allergies, medications, and health conditions

Healthcare Provider Records:

  • Complete medical records are maintained by your healthcare providers in their own secure systems
  • Providers are independently responsible for medical record privacy and security
  • Provider-maintained records include detailed treatment notes, test results, and clinical documentation

Your Consent:

  • We will obtain your explicit written consent before sharing medical information with any provider
  • You control who we share your information with
  • You can withdraw consent at any time

Your Rights:

  • Access your medical information stored in our portal
  • Request corrections to your information
  • Request deletion of your information (subject to legal requirements)
  • Receive a copy of your information in portable format

For complete details, see our Privacy Policy.

4. Your Responsibilities

You agree to:

  • Provide accurate contact and medical information
  • Update information when circumstances change
  • Communicate health information directly to healthcare providers
  • Follow medical advice from licensed professionals
  • Obtain appropriate travel and medical insurance
  • Inform providers of all relevant health conditions
  • Make informed decisions about your healthcare
  • Review and approve information sharing before we coordinate with providers
  • Keep your portal login credentials secure
  • Notify us of any security concerns

5. Provider Relationships

Independent Providers:

All medical providers, wellness practitioners, and service providers we coordinate with are:

  • Independent businesses
  • Licensed and credentialed separately
  • Responsible for their own services
  • Not employees or agents of Wellness Link Barbados
  • Responsible for their own medical record-keeping and privacy compliance

Our Vetting Process:

We vet providers for quality and credentials, but:

  • Each provider is responsible for their own services
  • Providers maintain their own standards and protocols
  • Provider-client relationships are separate from our coordination services
  • We coordinate care but do not supervise medical practice

6. Booking and Payments

Our Coordination Fees:

  • Initial consultation calls are free
  • Coordination service fees are discussed during consultation
  • Payment required before services begin
  • Fees cover coordination, logistics, and support services

Third-Party Fees:

Separate charges you pay directly to providers:

  • Medical provider fees (paid directly to providers)
  • Accommodation costs (paid to hotels/properties)
  • Transportation costs (paid to transport services)
  • Wellness practitioner fees (paid to practitioners)

These are separate charges billed by respective providers.

7. Medical Disclaimer

See our separate Medical Disclaimer for full details.

Key Points:

  • We do not provide medical advice or treatment
  • We coordinate care but do not practice medicine
  • All medical decisions should be made with qualified healthcare professionals
  • We cannot guarantee medical outcomes
  • Individual results vary
  • Medical procedures carry inherent risks

8. Liability Limitations

We Are Not Liable For:

  • Medical outcomes, complications, or adverse events
  • Actions or decisions of independent healthcare providers
  • Quality of services provided by third parties
  • Travel delays, cancellations, or disruptions
  • Force majeure events (natural disasters, pandemics, political unrest)
  • Medical advice or treatment provided by practitioners
  • Accommodation or transportation service issues
  • Changes in provider availability

You Acknowledge:

  • Medical procedures carry inherent risks
  • You are responsible for your own health decisions
  • You will make informed decisions in consultation with providers
  • Travel and medical tourism involve risks
  • You have reviewed all information provided by healthcare providers
  • You understand the coordination services we provide

Maximum Liability:

Our maximum liability is limited to the amount you paid for our coordination services.

9. Insurance Requirement

We Strongly Recommend:

  • Comprehensive travel insurance
  • Medical insurance covering international care
  • Trip cancellation coverage
  • Medical evacuation coverage

Important: We are not responsible for costs arising from medical complications, travel disruptions, or cancellations. Insurance coverage is your responsibility.

10. Cancellations and Refunds

See our separate Refund & Cancellation Policy for full details.

Summary:

  • 48 hours notice required for changes
  • Policies vary by service type
  • Third-party provider policies apply to their services
  • Some deposits may be non-refundable
  • Medical emergency exceptions may apply

11. Privacy and Data Protection

See our Privacy Policy for complete details.

Summary:

  • We collect contact information and medical information necessary for coordination
  • Medical information is collected through our secure, HIPAA-compliant portal
  • Complete medical records are maintained by providers in their own systems
  • We use encryption and secure systems for all data
  • You have rights regarding your personal and medical information
  • We comply with international data protection standards

Data Security:

  • SSL/TLS encryption for data transmission
  • HIPAA-compliant storage (Formaloo)
  • Role-based access controls
  • Regular security audits
  • Staff privacy training

12. Intellectual Property

All website content, logos, images, text, and materials are owned by Wellness Link Barbados and protected by intellectual property laws.

You May Not:

  • Copy, reproduce, or distribute our content without permission
  • Use our branding, logos, or trademarks
  • Modify or create derivative works
  • Use our content for commercial purposes

You May:

  • View and access content for personal use
  • Share links to our website
  • Print materials for personal reference

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Barbados.

Dispute Resolution:

  • Disputes will be resolved in Barbados courts
  • We encourage resolving disputes through direct communication first
  • Mediation may be considered before litigation

Severability:

If any provision of these Terms is found invalid, the remaining provisions remain in effect.

14. Changes to Terms

Updates:

  • We may update these Terms periodically
  • Changes will be posted with an updated date
  • Significant changes will be communicated via email
  • Continued use after changes constitutes acceptance

Notification:

  • Material changes: 30 days notice
  • Minor updates: Posted immediately
  • You can review previous versions upon request

15. Termination

You May:

  • Discontinue services at any time
  • Request deletion of your information (subject to legal requirements)
  • Cancel scheduled services per our cancellation policy

We May Terminate Services If:

  • You violate these Terms
  • You provide false information
  • You engage in fraudulent activity
  • Your behavior is abusive or threatening to staff or providers

16. Entire Agreement

These Terms, together with our Privacy Policy, Medical Disclaimer, and Refund & Cancellation Policy, constitute the entire agreement between you and Wellness Link Barbados.

17. Contact Us

Questions about these Terms of Service?

Email: hello@wellnesslinkbarbados.com
Phone: +1 (246) 266-4887
Website: https://wellnesslinkbarbados.com

Business Hours: Monday – Friday, 9 AM – 6 PM AST

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: January 2026
Wellness Link Barbados
Bridgetown, Barbados
https://wellnesslinkbarbados.com